Policies and Limitations

Limitations

AlphaFlight’s goal is to provide the highest standard in training, safety, and experience. Each customer enrolled in flight training, regardless of which course they are enrolled in, will receive standardized and trackable instruction that can be reviewed and built upon by any flight instructor, anywhere and at any time. Each rental customer will be provided with an aircraft maintained to the highest airworthiness standards. This translates to a high-value experience for our customers.

To facilitate attaining these goals, AlphaFlight will do its part to provide well-maintained aircraft, highly trained and motivated instructors, flexibility in scheduling and outstanding customer service. 

With all of that said, aviation is a dynamic animal—weather is constantly changing and unpredictable; machines with many moving parts will occasionally have maintenance issues, no matter how well maintained;  and people vary in their skillsets—some taking longer, some shorter, to pick up the necessary proficiency required to progress to the next stage.  These are all variables that AlphaFlight will do its best to mitigate and work around but, ultimately, cannot foresee, control or be held accountable for.

Payment and Refund Policy

At AlphaFlight we pledge to conduct our business with the highest moral and ethical standards—the “Golden Rule” applies.

Payment policy:

AlphaFlight offers several payment options for flight training, aircraft rental, and pilot supplies.  Individual payments are due at the conclusion of training or rental or at the time of purchase for goods. Many customers establish prepayment accounts with charges deducted from those accounts at the conclusion of training or rental or at the time of purchase for goods.  AlphaFlight accepts payment by check, cash, and most major credit cards. Note: Payments by credit card will incur a merchant fee from 2% to 3.5% depending on the type of card used.

Refund policy:

If a customer still carries a balance on their prepaid account at the end of their training course or if they wish to terminate training with AlphaFlight before course completion or, in the case of all other prepaid accounts, a balance remains and the customer wishes to terminate their account, all remaining funds left on the account will be refunded 100% to the customer and the account will be closed.  All refunds will be made by check.  If a prepaid account is inactive for a period of one year, AlphaFlight will attempt to contact the customer to determine the disposition of the account.  If the customer does not reply after a period of six months, the balance of the account will be forfeited.

Schedule A Discovery Flight

Want to know more about our process? There’s no better way than a discovery flight! Schedule a discovery flight with a professional flight instructor today!

Inquire about becoming a private pilot:

Our team of instructors are certified to meet our high standardization requirements. We routinely evaluate our instructors in order to provide the greatest level of professional ground, simulator, and flight instruction.

Schedule A Discovery Flight

Want to know more about our process? There’s no better way than a discovery flight! Schedule a discovery flight with a professional flight instructor today!

Inquire about becoming a private pilot:

Our team of instructors are certified to meet our high standardization requirements. We routinely evaluate our instructors in order to provide the greatest level of professional ground, simulator, and flight instruction.